Value starts with service!
Please send us your device in sturdy packaging with a visibly attached repair order.
The most important thing to quote is the process number so that it can be determined as quickly as possible to which order the device belongs. For repair orders, the process number always begins with SAN/SAB [SAN= service offer/ SAB= service order confirmation –> service order] and a five-digit number at the end.
The repair order can be found here or on our website. In the case of a warranty claim, please attach a copy of the invoice. We purely operate as a bring-in service and we kindly ask for your understanding that we cannot pick up any equipment for repair. In the case of NEC equipment, please contact the NEC hotline directly. For organisational reasons, we kindly ask you to only request the current repair status by email via firstname.lastname@example.org.