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About the company
1. How long has publitec Präsentationssysteme & Eventservice GmbH been in business?
publitec has been an Europe-wide established distributor of professional visual technology since 2000 and lighting technology and rigging equipment since 2023. Since 2019, there has also been close cooperation with the dry hire specialist NicLen. In this context, the name “NicLen Family” is often used as an umbrella term, as publitec has now joined NicLen completely.
Proven quality from leading manufacturers at attractive prices – this is how we ensure your success and that of your customers!
2. What does publitec offer exactly?
As a large distributor with an extensive product range, we sell professional visual technology as well as lighting and rigging equipment. Thanks to optimal purchase prices and the highest quality standards, we are able to come up with customised quotations for almost every project.
You can find our Second-Hand Event Technology in the NicLen Family’s Rudi Deluxe shop – there is a large selection of second-hand event technology at attractive prices. These products mostly come from the rental stock of our partner NicLen. They have been in use for less than a year, and thanks to regular maintenance and meticulous quality controls, they are as good as new despite a much lower price. Maintenance and repairs in general are carried out by our in-house workshop tecAID.
To find out more, please see our product portfolio and Rudi Deluxe.
3. Can I, as a private person, also buy products from publitec?
In a nutshell: No, unfortunately not. Our range of services and products is exclusively aimed at tradespeople in the B2B sector. This also applies to our extensive range of second-hand products.
Further information can be found in our General Terms and Conditions.
4. Does publitec also offer apprenticeships?
publitec has been an apprenticing company for many years and has already successfully accompanied several trainees to their final examinations and subsequently taken them on as permanent employees. We train both in the commercial and in the technical area.
We currently offer the following apprenticeships:
- Trainee Wholesale and Foreign Trade
- Trainee Specialist for Event Engineering
- Trainee Specialist for Warehouse Logistics
5. Where can I find the current General Terms and Conditions?
Reaching us
1. How can I reach the publitec team?
2. What are the regular opening hours at publitec?
You can reach us from mondays to fridays between 9.00 am and 5.30 pm.
3. How do I find the right contact for my enquiry?
In order to find the optimal solution for you, we use the strengths of the team and look for the most suitable contact person for you with regard to your concern or the corresponding inquiry. We are happy to help you via +49 231 999 61 655.
You already know who from the publitec team can help you and don’t know the telephone number of your contact person? Then simply visit our ”team page”.
Logistic
1. Which logistics service providers does publitec work with?
Our service providers are: Dachser, DPD, SKD. In the case of further enquiries, please call +49 231 999 61 655. Our team will be happy to advise you!
2. I need my goods on Saturday, by courier service or by express. Is that possible?
Express shipments by DPD can be delivered from 08.30 am on the following day. Please make sure that the place for accepting parcels is open 90 minutes beforehand, as the times are only ‘up until’ times and are generally not guaranteed. Shipments on Saturdays are possible.
In order for you to remain flexible, we can send you your order upon request, the way you prefer it. Just contact us!
3. My package was not accepted! What happens now?
After the service provider has given a notification that your package has not been accepted, we will contact you immediately in order to set a new delivery date.
4. Can I find out when my goods will arrive or can I arrange a specific date/time?
All our service providers deliver during the day. Of course, you can always discuss a date/time of your choice with us in order to stay completely flexible.
We are also happy to inform you about the current status of your order or or send you a tracking number..
5. Can I have my order sent to a different delivery address?
We deliver every order to every location so that you remain as flexible as possible. We will of course inform you in advance about any additional costs which may occur.
6. What should I do in the event of damage in transit?
In the case of obvious damage in transit you should refuse the acceptance and note the damage on the delivery papers provided by the forwarding agent/deliverer. In general, damages in transit (even hidden ones) must be documented accordingly, with a photo if possible, and immediately reported to your contact person at publitec in order to discuss further possible options.
Please note, however, that the goods must be inspected and checked immediately upon receipt!
7. Can I pick up my order at publitec?
You are always free to pick up your order personally between 9.00 am and 5.30 pm.